REFUND POLICY

1. GENERAL PRINCIPLES

As proxies are intangible and non-reversible digital products, all payments made on TradeProxy.net are considered final and non-refundable once the service has been delivered.

By completing your payment, you acknowledge and agree to our terms of service and fully understand this refund policy.

2. NON-REFUNDABLE CASES

We do not offer refunds in the following situations (including but not limited to):

• Incorrect or incomplete registration information: If the customer provides false or missing data during account creation.
• Account blocked or suspended due to illegal activity: Including but not limited to spam, botnets, DDoS, scraping, phishing, etc.
• Violation of the Terms of Use: As stated in the [Terms of Use] of TradeProxy.net.
• Used services or consumed traffic: Including any proxy usage, data transfer, or session initiation after purchase.
• Service delivered as described in the SLA: If the proxy service functions according to our Service Level Agreement, the order is not eligible for refund.
• Expired proxy plan: No refunds will be issued for services past their expiration date.
• Internet issues from third-party providers: We are not responsible for issues related to your ISP, network latency, or connection speed.
• Software incompatibility on the client side: We are not liable for compatibility issues with third-party or custom client software used to access our proxy services.

3. PROXY REPLACEMENT FEATURE

In rare cases where a proxy is non-functional upon initial delivery, we provide a replacement feature as follows:

• You must report the non-working proxy within 60 seconds of first use.
• Our technical team will verify the issue promptly.
• If the proxy is confirmed to be non-operational, we will issue a free replacement proxy.
• Each proxy can be replaced only once to avoid abuse.

Note: This is not a refund, but a courtesy replacement to ensure our service meets expectations.

4. DISPUTE RESOLUTION

If you have any complaints or disputes related to the service or wish to request a refund, please contact:

📧 [email protected]

We log all customer support conversations for security and quality assurance purposes.

All requests will be reviewed fairly and processed within 3–5 business days.

5. CUSTOMER RESPONSIBILITIES

• You are responsible for reviewing the product details, refund policy, and compatibility before placing an order.
• You must ensure that your use of proxy services is lawful in your country or jurisdiction.
• You must secure your account credentials and comply with our rules regarding proxy usage.

6. DISCLAIMER OF LIABILITY

TradeProxy.net shall not be held responsible for:

• Any indirect, incidental, or consequential damages arising from the use of our proxy services.
• Issues caused by user-side errors, devices, third-party software, or external networks.
• Any illegal activity conducted by users via our proxy infrastructure.

7. SUPPORT CONTACT

For all refund-related issues, cancellations, or disputes, please reach out to:

Email: [email protected]

Response time: Within 24–48 hours (during business hours)